Last updated: May 17, 2026
By accessing or using Needle's services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must not use our service. These terms constitute a legally binding agreement between you and Needle.
Important Notice: These terms contain important disclaimers and limitations of liability. Please read them carefully before using our service.
Needle provides a customer-discovery Search product that identifies opportunities and trending problems through analysis of public social media posts. Our service:
Disclaimer: Our service is provided for informational purposes only. We make no representations or warranties about the accuracy, completeness, or reliability of our analysis or results.
As a user of our service, you agree to:
Important: Violation of these terms may result in immediate termination of your access to the service and potential legal action.
Needle is built to work with publicly available material from supported platforms. Certain sensitive parameters you provide (such as search keywords and platform selections) are protected in transit and at rest using industry-standard safeguards described in our Privacy Policy. So that you can use history, exports, and collaboration features, we retain public post material that appears in your results only as long as needed for those features and only for the retention windows explained there. We do not:
Disclaimer: While we take reasonable measures to protect data, we cannot guarantee the security of information transmitted over the Internet.
Our service has the following limitations:
Important: Users should not rely solely on our analysis for making important decisions. Always verify information from multiple sources.
The Needle name, branding, software, documentation, and other materials we provide as part of the subscription service are protected by copyright, trademark, and other intellectual property laws. Third-party trademarks and public content shown in results remain the property of their respective owners. You may not:
Our service is provided "as is" and "as available" without any warranties of any kind, either express or implied. We specifically disclaim:
Important: We do not guarantee that our service will meet your requirements or be available at all times.
To the maximum extent permitted by law, Needle shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation:
Important: Our total liability to you for any claims shall not exceed the amount paid by you, if any, for using our service.
You agree to indemnify, defend, and hold harmless Needle and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that arise from or relate to:
We reserve the right to modify these terms at any time. We will notify you of any material changes by posting the new terms on this page and updating the "Last updated" date. Your continued use of our service after such changes constitutes your acceptance of the new terms.
These terms shall be governed by and construed in accordance with the laws of India, including but not limited to:
Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in India. Users agree to submit to the personal jurisdiction of such courts for the resolution of any disputes.
Alternative Dispute Resolution: We encourage users to first attempt to resolve disputes through our customer support channels before pursuing legal action.
For current pricing, subscription plans, and billing cycles, please visit our official Pricing Page.
7-day free trial on all plans (one trial per account). A payment method is required at checkout. If you do not cancel before the trial ends, your selected plan renews and your payment method is charged according to the billing cycle you chose. Promotional codes, when offered, generally apply to your first paid invoice after the trial.
If you have any questions about these Terms and Conditions, please contact us at support@useneedle.net
Needle is operated by the business identified below. Details are published in good faith for transparency and support. If you believe any item is incorrect or out of date, email support@useneedle.net and we will correct this page after verification where appropriate.
This service is operated by a duly registered sole proprietorship business in India. Under Indian business law, the proprietor and any employees are protected from personal liability for:
Our service provides analysis of publicly available data only. We make no representations or warranties about:
For more information about our policies and practices, please review our other legal documents:
These Terms and Conditions are provided for informational purposes only and do not constitute legal advice. Users should consult with their own legal counsel for advice regarding their specific situation.