Refund Policy

1. Subscription Start

Every new account starts with 7-day free trial - no card (7 days of full access). No payment method is required for the trial and nothing is charged during it. When the trial ends your leads stay readable and monitoring pauses until you subscribe.

2. Billing and Refund Terms

Our refund policy for paid services is as follows:

• Billing Charges: Monthly or annual subscription charges are processed at checkout and on each renewal date unless cancelled.
• Cancellation: You may cancel your subscription at any time from your account. If you schedule cancellation at the end of your billing period, you keep full access until that date; the payment already made for the current period is non-refundable. If you choose immediate cancellation, your access ends right away and you will not receive any refund for unused time in the current billing period.
• Plan Changes: Upgrades, downgrades, or billing cycle switches are processed immediately and are non-refundable.

3. Notifying Us and Timelines

If you believe there is a billing error, duplicate charge, or a problem accessing the service that you attribute to us, you must inform us in writing (for example by emailing support@useneedle.net) with enough detail for us to investigate. We aim to acknowledge your message and begin review within 72 hours of receipt. If you have not received a substantive response or resolution within 72 hours of your complete notice, reply to the same thread or email us again with your case details so we can prioritize follow-up.

4. Contact Support

If you have any questions about billing or subscription terms, please reach out to us:

• Email: support@useneedle.net
• Average Response Time: 24-48 hours.

5. Business information

Needle is operated by the business identified below. Details are published in good faith for transparency and support. If you believe any item is incorrect or out of date, email support@useneedle.net and we will correct this page after verification where appropriate.